Travis S Ztv

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Verified Reviewer
| map-marker Las Vegas, Nevada

Attacked by bug in room

I was awakened by a large beetle-like bug in my hotel room in Las Vegas at the Horseshoe. I called the front desk twice with no response. The room is reserved under my friend's name, Bruce Hatcher. He's in room 712. I'm in room 719. My name is Travis Smith.
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Loss:
$300
Pros:
  • Nice shower
Cons:
  • But very clean and very poor customer service

Preferred solution: Full refund

User's recommendation: The room was not very clean

Stuart M Cmv

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Verified Reviewer

Customer service, resort fees

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Self explanatory, rude staff and ridiculous resort fees they said I have to use 100 letters to write this so again rude staff and ridiculous resort e
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Pros:
  • Easy access to the strip
Cons:
  • This stay everything

Preferred solution: Price reduction

User's recommendation: WILL NOT RECOMMEND

Anonymous
map-marker Las Vegas, Nevada

Room security

Horseshoe Hotels And Casinos - Room security
Horseshoe Hotels And Casinos - Room security - Image 2
ID Booking : 248694**** Room 2197A check in 15/10 the sliding door access to the balcony is broken: total opening (prohibited according to your legislation) and door does not close therefore causing noise pollution. Proposed Solution 20/10 : change the room So I moved to 2194 which is not at the price. I request a refund of 3 nights for the nuisances suffered, not including the cleanliness of the air vents subject to allergies ( photos can be sent). Thanks for your response,
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User's recommendation: Ne pas accepter cette chambre

Jhoselyn Byc
map-marker Irvine, California

Unexpected payment

Please explain all the payment for me, This is look like you charm more what I see the booking.com The total payment shut be $187.5 You charge $239.05 Also you charge twice the parking
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Anonymous
map-marker Beaumont, Texas

Cashout voucher

I was in your casino on 6/28/23 & I left with a voucher in the amount of $96.50 is there any way I could be reimbursed from your casino? Please let me know, my cell number is 239-834-**** I have tried to make contact without success. Thanking you in advance. We have a Horseshoe casino here in LAKE CHARLES, LA. and I went there to see if they would reimburse me and they said I would have to deal with Horseshoe in Las Vegas, where we played. I would think that as long as it is one of your own that I could get my money from the cashout voucher. Have not heard from any one.
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User's recommendation: be sure to cash out all your tickets before to go home.

wilbert P Fzz
map-marker Las Vegas, Nevada

Billng

Overcharging and place not fit for a human being there is a safety issue in the bathroom,for people with a dissability run from this place
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Loss:
$83
Cons:
  • There safety concern in the bathroom

Preferred solution: Resort fee at first it was supposed to be 244 ,then end up charged me $317

User's recommendation: Do not go near horseshoe

Jim P Oue

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Verified Reviewer

Change reservation

Change reservation cant talk to any one dont have any thing else to say really disappointed this thing *** me off
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Cons:
  • Lot of crap to solve a problem

Preferred solution: Change of date for my reservation

User's recommendation: Carful

Marie H Goo

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Verified Reviewer

Horseshoe hotel didn't refund deposit for two rooms.

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The horsehoe hotel didn't refund our deposit on 2 rooms. I've checked on the internet and it seems to be one of their classic behavior. We want both of our security deposit refund as soon as possible.
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Loss:
$50

Preferred solution: security deposit refund

User's recommendation: don't go, bed bugs and cockroach

Anonymous
map-marker Marietta, Georgia

This casino is removing sooo many of the games I truly enjoyed and now they are cutting back on the food perks! Only one coupon can be used in a day, so I won’t be bringing any new guests from now on.

Taking away comps that I earned! You are giving nothing! Senior comps are going from 30 days to only seven! Thats *** I get the coupon at the end of my gambling day so you are making decisions on my hard work and taking that decision away from me! You should allow at least two meals (2coupons) in a day, that way I can bring a guest and treat them to a meal from MY HARD WORK! You decided that it doesnt matter about your guests! Im really pissed at being *** on!
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User's recommendation: Don’t go there, these people don’t appreciate you or your business

Anonymous
map-marker Milwaukee, Wisconsin

Treated poorly

I was threatened by security guards to leave. I was also told that in the state of Indiana people can get kicked out of casinos if they dont like the color of your jacket. The most absurd thing I have ever heard.
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User's recommendation: Don’t go to the Horseshow in Hammond, Indiana.

Stephanye Ecg
map-marker Chicago, Illinois

I would like to do a survey for my last visit

Reservation was made by my wife Bonnie Biggerstaff upon checking in she call housekeeping for additional pillows as she is recovering from keen injury after several calls no one answered the request. Next morning I went to Diemon Check-in where they were helpful. Housekeeping did nothing the next to clean room. Trash can never empty. We hung towels after showering they were left there for entire stay. Toilet paper holder was broken never repaired. They made bed Never cleaned bathroom I will say your dealers are very good. Dealer name James on Mississippi Stud at night. Personal always fun person. You need more like him in housekeeping
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User's recommendation: I wouldn’t recommend Horse Shoe to any of my friends

Stephanye Ecg
map-marker Chicago, Illinois

I would like to do a survey for my last visit

Upon checking in a request was made for additional pillows due to knee injury After four calls to housekeeping the request was never filled. Wife had a very unpleasant night Next morning I went to Diamond club to complain. Pillows were there after 2pm that day Housekeeping only made bed. No removal of trash Tolit paper holder broken never repaired Use towels were hung on shower by us never replaced or moved Ash trays never cleaned
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User's recommendation: Wouldn’t recommend Bailey HourseShoe

Chris S Eob

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Verified Reviewer
| map-marker Posey, Indiana

There's been no resolution I haven't been paid my money

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Updated by user Apr 21, 2022

I have tried to find someone to help me from several people at this place and all I've gotten is treated like I'm the criminal

Original review Apr 21, 2022
I was robbed at your casino in southern indiana and told immediatly after the incident tbat i eould be reembursed but instead im still waiting for t he money that was stolen from mei need some one to contact me today this happened easter sunday
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Loss:
$1000

Preferred solution: Full refund

User's recommendation: If your a gambler take a gun and or your own security because if your like I was under a false sense of security because of the appearance of safety from what we are lead to believe.theres really no one here who cares about anything exc we pt taking your money,but wen it's the other way good luck.

Anonymous
map-marker Atlanta, Georgia

I want my money

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Still haven't done anything about me being robbed inside there high limit room.ive called sevdrL times and been treated like I'm a criminal does a yo e know a good lawyer
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User's recommendation: Go to a different place

Dollie M

They are a collector no chance to win big

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I have spent ton of money there for years and the comp are a joke, and have never won over 1000 bucks,this year spent over 20,000 this year now i'm pissed yeah because it's about fun and the joy of winning they know how much you spend and for me never have won over 1,000 is very bad
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Loss:
$25

Preferred solution: Let the company propose a solution

User's recommendation: Don't think it's even a slight chance you'll win

Pinchas Bxz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Posey, Indiana

Money

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Horseshoe Hotels And Casinos - Money
I was comped 2 nites and payed for the 3rd nite. I payed 135.55 45$ was n resort fees. 3 nites of resort fees payed for in cash. When i got my deposit back they kept 30$ of it for resort fees.
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Loss:
$30
Pros:
  • Win money sometimes
Cons:
  • Take money
Reason of review:
Pricing issue

Preferred solution: Full refund

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