Horseshoe Hotels And Casinos

Please email receipts from the horseshoe hotel beginning with the extra night that I booked on the 13th of September.

I was told I was charged a $50 refundable deposit along with $50 for an unpaid previous balance which is not the case I looked up my receipt for the second night and it was paid in full please remit me the $100 and $0.96 that you overcharged me.tganks

What a crap hole this place is , long check in lines with 2 people working , broke elevators with no stairs to use, will try to tell everyone i can to avoid the las vegas property . I have been going to vegas last 30 years stayed multiple places this is the worst . Waste of money and time for sure ..

My wife and I was playing a slot machine for about 20 minutes, and since they don't have cocktails service for the slot player I got up to go get a drink and left my money on the machine with my wife playing machine next to the one I was playing, and a drunk person comes and take my money out of the machine disrespecting my wife.

It took me no more than 3 minutes when I came back the drunk person was playing with the machine I called for service they came and with no explanation, they told me to leave the casino this happened just because I was Latino they are racist and treat Latinos like *** don't deserve our business.

They thereat their players like *** racist mother *** They don't appreciate Latino people at all.

I was awakened by a large beetle-like bug in my hotel room in Las Vegas at the Horseshoe. I called the front desk twice with no response.

The room is reserved under my friend's name, Bruce Hatcher. He's in room 712.

I'm in room 719. My name is Travis Smith.

Self explanatory, rude staff and ridiculous resort fees they said I have to use 100 letters to write this so again rude staff and ridiculous resort e

ID Booking : 248694****

Room 2197A check in 15/10

the sliding door access to the balcony is broken: total opening (prohibited according to your legislation) and door does not close therefore causing noise pollution.

Proposed Solution 20/10 : change the room

So I moved to 2194 which is not at the price.

I request a refund of 3 nights for the nuisances suffered, not including the cleanliness of the air vents subject to allergies ( photos can be sent).

Thanks for your response,

Please explain all the payment for me,

This is look like you charm more what I see the booking.com

The total payment shut be $187.5

You charge $239.05

Also you charge twice the parking

I was in your casino on 6/28/23 & I left with a voucher in the amount of $96.50 is there any way I could be reimbursed from your casino? Please let me know, my cell number is 239-834-**** I have tried to make contact without success.

Thanking you in advance. We have a Horseshoe casino here in LAKE CHARLES, LA. and I went there to see if they would reimburse me and they said I would have to deal with Horseshoe in Las Vegas, where we played.

I would think that as long as it is one of your own that I could get my money from the cashout voucher. Have not heard from any one.

Overcharging and place not fit for a human being there is a safety issue in the bathroom,for people with a dissability run from this place

Change reservation cant talk to any one dont have any thing else to say really disappointed this thing *** me off

The horsehoe hotel didn't refund our deposit on 2 rooms.

I've checked on the internet and it seems to be one of their classic behavior.

We want both of our security deposit refund as soon as possible.

Taking away comps that I earned! You are giving nothing!

Senior comps are going from 30 days to only seven! Thats *** I get the coupon at the end of my gambling day so you are making decisions on my hard work and taking that decision away from me! You should allow at least two meals (2coupons) in a day, that way I can bring a guest and treat them to a meal from MY HARD WORK!

You decided that it doesnt matter about your guests! Im really pissed at being *** on!

I was threatened by security guards to leave. I was also told that in the state of Indiana people can get kicked out of casinos if they dont like the color of your jacket. The most absurd thing I have ever heard.

Reservation was made by my wife Bonnie Biggerstaff upon checking in she call housekeeping for additional pillows as she is recovering from keen injury after several calls no one answered the request. Next morning I went to Diemon

Check-in where they were helpful.

Housekeeping did nothing the next to clean room.

Trash can never empty. We hung towels after showering they were left there for entire stay. Toilet paper holder was broken never repaired. They made bed Never cleaned bathroom I will say your dealers are very good.

Dealer name James on Mississippi Stud at night.

Personal always fun person. You need more like him in housekeeping