Horseshoe Hotels And Casinos
Horseshoe Hotels And Casinos Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Horseshoe Hotels And Casinos has a 1.2 star rating from 12 reviews and consumers are mostly dissatisfied, citing poor service and high price level.
Key Takeaways for Future Customers
- Read Horseshoe Hotels And Casinos reviews before booking and confirm room details by phone.
- Expect resort fees and check billing closely to pursue a refund if needed.
- Members report reduced comps; verify membership benefits in advance.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and slow or no response to issues.
- Reports of unexpected charges, withheld deposits, and unresolved refund requests.
- Maintenance, cleanliness, and safety concerns cited across multiple stays.
Positive Feedback
Guests note easy access to the strip, occasional wins in the casino, and some pleasant room views and showers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Horseshoe Hotels And Casinos has a 1.2 star rating from 12 reviews and consumers are mostly dissatisfied, citing poor service and high price level.
Key Takeaways for Future Customers
- Read Horseshoe Hotels And Casinos reviews before booking and confirm room details by phone.
- Expect resort fees and check billing closely to pursue a refund if needed.
- Members report reduced comps; verify membership benefits in advance.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and slow or no response to issues.
- Reports of unexpected charges, withheld deposits, and unresolved refund requests.
- Maintenance, cleanliness, and safety concerns cited across multiple stays.
Positive Feedback
Guests note easy access to the strip, occasional wins in the casino, and some pleasant room views and showers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocklin, California
Horsehoe screwed me!
- - Booked two rooms in advance for an anniversary.
- - Asked questions by phone; front desk rude.
- - Check-in had no matching room; arrived 9am; first-served.
I booked two rooms to celebrate an anniversary a couple on months in advance. Before booking, I called the hotel to ask questions as I always do to assure that all the questions I had and what I was paying for were correct.
When checking in, they said they did not have any of the type of room that I agreed to and it was first come, first server. We were there at 9am!
The front check-in clerk was very rude and did not care, Should be in a different position for sure
We got stuck with a room with no view and it really set our vacation off to a terrible start.
Contacted the hotel days ago and no reply.
We visit Vegas at least 10 times a year and this was the worst one yet
Preferred solution: Credit to try again and get the correct room
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting for outcome of investigations.
- - Lost in room 2560: small pink baby blanket for my 12-year-old daughter.
- - The missing blanket has wear and tear; attached picture shows new one.
Lost and found in room 2560. Small pink baby blanket for my daughter, 12 years old.
She may have forgotten this morning. Please help check.
Picture attached is a brand new one. The one that is missing has wear and tear.
User's recommendation: Inform customer the outcomes via phone calls, text messaging, emails and etc.
Redmond, Washington
Excellent customer services
Lost and found in room 2560. Small pink baby 12 years old blank for my daughter.
She may have forgotten this morning. Please help check.
Huntington Beach, California
Poor customer service with the *** poor attitude
I go in there for the buffet free for for Mardi gras no food left whatsoever was still open another hour was ridiculous biggest joke I've ever seen
User's recommendation: Having a food for everybody at least
Reseda, California
Dissatisfaction
- - Check-in took an hour with staff moving back and forth.
- - Booked a 2-bedroom but got a room with one bed and a rollaway; paid over $600.
I am very dissatisfied. I waited a hour to check in as the two receptionist kept going back and forth to the back office leaving customers clueless of what is going on.
I booked a 2 bed room and was giving a room with one bed and a roll away which was very inconvenient for 4 people.
I spent over $600 for this room and booked it over a month ago i am very dissatisfied. I was told we will then have to switch to another room tomorrow which is cutting into my plans
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceipts
- - Request emailed receipts for the extra night booked on Sept 13; charged $50 deposit and $50 unpaid balance; second night paid; seeks $100.96 refund.
Please email receipts from the horseshoe hotel beginning with the extra night that I booked on the 13th of September.
I was told I was charged a $50 refundable deposit along with $50 for an unpaid previous balance which is not the case I looked up my receipt for the second night and it was paid in full please remit me the $100 and $0.96 that you overcharged me.tganks
User's recommendation: An excellent location I had a room with a sphere view which was totally unexpected and so pleasurable easy access to the monorail and the ferris wheel and other points of interest
Providence, Rhode Island
A slight delay in checking in even though we were with the tour group and then was charged an extra $50 when I left I'm now trying to get that back
I was charged an extra $50.96 when I charged absolutely nothing to the room and my room was paid in full I'm waiting to hear back if I can get that 50. 96 refunded..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo many to list
- - Check-in lines are long; only two staff work.
- - After 30 years in Las Vegas, this is the worst and a waste of money and time.
What a crap hole this place is , long check in lines with 2 people working , broke elevators with no stairs to use, will try to tell everyone i can to avoid the las vegas property . I have been going to vegas last 30 years stayed multiple places this is the worst . Waste of money and time for sure ..
User's recommendation: Stay Away
This place treat their people who come to give there money like trash .
- - Left money on a slot to grab a drink; a drunk took it and played.
- - Staff told them to leave without explanation; they allege Latino bias.
My wife and I was playing a slot machine for about 20 minutes, and since they don't have cocktails service for the slot player I got up to go get a drink and left my money on the machine with my wife playing machine next to the one I was playing, and a drunk person comes and take my money out of the machine disrespecting my wife.
It took me no more than 3 minutes when I came back the drunk person was playing with the machine I called for service they came and with no explanation, they told me to leave the casino this happened just because I was Latino they are racist and treat Latinos like *** don't deserve our business.
User's recommendation: Absolutely not
Horse shoe cadino is racist to latinos
They thereat their players like *** racist mother *** They don't appreciate Latino people at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Attacked by bug in room
- - Beetle-like bug woke me in Horseshoe Las Vegas room.
- - I called the front desk twice; no response.
- - Room under Bruce Hatcher; Bruce in 712, I in 719.
I was awakened by a large beetle-like bug in my hotel room in Las Vegas at the Horseshoe. I called the front desk twice with no response.
The room is reserved under my friend's name, Bruce Hatcher. He's in room 712.
I'm in room 719. My name is Travis Smith.
- Nice shower
- But very clean and very poor customer service
Preferred solution: Full refund
User's recommendation: The room was not very clean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service, resort fees
Self explanatory, rude staff and ridiculous resort fees they said I have to use 100 letters to write this so again rude staff and ridiculous resort e
- Easy access to the strip
- This stay everything
Preferred solution: Price reduction
User's recommendation: WILL NOT RECOMMEND
Las Vegas, Nevada
Room security
- - Balcony door is broken and cannot close, causing noise.
- - Changed to 20/10; moved to 2194.
- - Refund for 3 nights due to nuisances; air-vent allergies.
ID Booking : 248694****
Room 2197A check in 15/10
the sliding door access to the balcony is broken: total opening (prohibited according to your legislation) and door does not close therefore causing noise pollution.
Proposed Solution 20/10 : change the room
So I moved to 2194 which is not at the price.
I request a refund of 3 nights for the nuisances suffered, not including the cleanliness of the air vents subject to allergies ( photos can be sent).
Thanks for your response,
User's recommendation: Ne pas accepter cette chambre
Unexpected payment
- - The total payment should be $187.5.
- - You charged $239.05.
- - Parking was charged twice.
Please explain all the payment for me,
This is look like you charm more what I see the booking.com
The total payment shut be $187.5
You charge $239.05
Also you charge twice the parking
Beaumont, Texas
Cashout voucher
- - 6/28/23 at Horseshoe Lake Charles, a $96.50 cashout voucher was issued.
- - I request reimbursement; told to contact Horseshoe Las Vegas, no reply.
I was in your casino on 6/28/23 & I left with a voucher in the amount of $96.50 is there any way I could be reimbursed from your casino? Please let me know, my cell number is 239-834-**** I have tried to make contact without success.
Thanking you in advance. We have a Horseshoe casino here in LAKE CHARLES, LA. and I went there to see if they would reimburse me and they said I would have to deal with Horseshoe in Las Vegas, where we played.
I would think that as long as it is one of your own that I could get my money from the cashout voucher. Have not heard from any one.
User's recommendation: be sure to cash out all your tickets before to go home.
Las Vegas, Nevada
Billng
Overcharging and place not fit for a human being there is a safety issue in the bathroom,for people with a dissability run from this place
- There safety concern in the bathroom
Preferred solution: Resort fee at first it was supposed to be 244 ,then end up charged me $317
User's recommendation: Do not go near horseshoe
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