Horseshoe Hotels And Casinos

Lost and found in room 2560. Small pink baby 12 years old blank for my daughter.

She may have forgotten this morning. Please help check.

I go in there for the buffet free for for Mardi gras no food left whatsoever was still open another hour was ridiculous biggest joke I've ever seen

I am very dissatisfied. I waited a hour to check in as the two receptionist kept going back and forth to the back office leaving customers clueless of what is going on.

I booked a 2 bed room and was giving a room with one bed and a roll away which was very inconvenient for 4 people.

I spent over $600 for this room and booked it over a month ago i am very dissatisfied. I was told we will then have to switch to another room tomorrow which is cutting into my plans

Please email receipts from the horseshoe hotel beginning with the extra night that I booked on the 13th of September.

I was told I was charged a $50 refundable deposit along with $50 for an unpaid previous balance which is not the case I looked up my receipt for the second night and it was paid in full please remit me the $100 and $0.96 that you overcharged me.tganks

I was charged an extra $50.96 when I charged absolutely nothing to the room and my room was paid in full I'm waiting to hear back if I can get that 50. 96 refunded..

What a crap hole this place is , long check in lines with 2 people working , broke elevators with no stairs to use, will try to tell everyone i can to avoid the las vegas property . I have been going to vegas last 30 years stayed multiple places this is the worst . Waste of money and time for sure ..

My wife and I was playing a slot machine for about 20 minutes, and since they don't have cocktails service for the slot player I got up to go get a drink and left my money on the machine with my wife playing machine next to the one I was playing, and a drunk person comes and take my money out of the machine disrespecting my wife.

It took me no more than 3 minutes when I came back the drunk person was playing with the machine I called for service they came and with no explanation, they told me to leave the casino this happened just because I was Latino they are racist and treat Latinos like *** don't deserve our business.

They thereat their players like *** racist mother *** They don't appreciate Latino people at all.

I was awakened by a large beetle-like bug in my hotel room in Las Vegas at the Horseshoe. I called the front desk twice with no response.

The room is reserved under my friend's name, Bruce Hatcher. He's in room 712.

I'm in room 719. My name is Travis Smith.

Self explanatory, rude staff and ridiculous resort fees they said I have to use 100 letters to write this so again rude staff and ridiculous resort e

ID Booking : 248694****

Room 2197A check in 15/10

the sliding door access to the balcony is broken: total opening (prohibited according to your legislation) and door does not close therefore causing noise pollution.

Proposed Solution 20/10 : change the room

So I moved to 2194 which is not at the price.

I request a refund of 3 nights for the nuisances suffered, not including the cleanliness of the air vents subject to allergies ( photos can be sent).

Thanks for your response,

Please explain all the payment for me,

This is look like you charm more what I see the booking.com

The total payment shut be $187.5

You charge $239.05

Also you charge twice the parking

I was in your casino on 6/28/23 & I left with a voucher in the amount of $96.50 is there any way I could be reimbursed from your casino? Please let me know, my cell number is 239-834-**** I have tried to make contact without success.

Thanking you in advance. We have a Horseshoe casino here in LAKE CHARLES, LA. and I went there to see if they would reimburse me and they said I would have to deal with Horseshoe in Las Vegas, where we played.

I would think that as long as it is one of your own that I could get my money from the cashout voucher. Have not heard from any one.

Overcharging and place not fit for a human being there is a safety issue in the bathroom,for people with a dissability run from this place

Change reservation cant talk to any one dont have any thing else to say really disappointed this thing *** me off